Frequently Asked Questions
Can I change the section headings?
Yes! EVERY single item in this template can be changed. Therefore, you can make any heading say whatever you need it to, translate it if you need. You can also add, move and delete sections. Because of this, you can use ANY template for ANY profession.
When do I get my template?
After purchase, your files will be available for download immediately. Please note that you’ll need to be logged in to download your files. If downloads do not become available immediately after purchase contact our customer service.
Where can I find my template?
You can find your files from My Account -> Downloads. A download link is also emailed to you.
Are your templates ATS-friendly?
All of our resume templates are ATS conscious and work with most of the modern Applicant Tracking Systems.
Are your resume templates compatible with Mac or PC?
The Microsoft Word files are compatible with Mac and PC, as long as you have Microsoft Word 2007 or newer on your PC or Microsoft Word 2011 or later on your Mac.
What do I need to edit the template?
You’ll need Microsoft Word 2007 or later on your PC or Microsoft Word 2011 or later on your Mac. You need a personal computer (or a work computer that will let you install fonts). You will need some sort of “unzipping” software on your computer such as WinZip (which is FREE at winzip.com) and a PDF reader to view the instructions and resume writing guide (most computers have PDF readers already installed, but you can also download a great one for free here: https://get.adobe.com/reader/).
How do I make sure my resume looks the same on every computer when uploading/emailing it?
Resumes must be uploaded/emailed in PDF format to ensure the end user sees exactly what you see. Select ‘Save as -> PDF’ and you’re good to go.
I need to add a page to my resume.
If you need more than 3 pages on your resume, just send us a message and we’ll add the page for you.
What is your refund policy?
Due to the digital nature of downloadable products, and perpetual loss of creative property, once the buyer receives the files, cancellations or exchanges will NOT be given for instant download products.
An exception to this rule is made if you, for example, have purchased the same product twice, then we will gladly refund the duplicate purchase.
We can cancel and refund custom work as long as the design process has not been started.
If you need help using the template, we’ll be happy to help. Just contact our customer service.
What payment methods are accepted?
You can use all major credit cards as well as PayPal. Payments are securely processed by Stripe or PayPal, depending on what method you select. Industry standard encryption is used to ensure that your details never end up in the wrong hands.
I just made a purchase but the files are not available for download.
If this happens, contact our customer service. After payment always to return to the webshop otherwise the payment may record as Pending or Cancelled. Also, payments made via proxies often result that the downloads don’t become available after payment.
I made a purchase using PayPal eCheck but my files are not available for download.
If an eCheck was used, it takes 3-5 days for this kind of payment to be processed. Once the funds have cleared the downloads will become available.
Are the prices in US dollar, Canadian dollar or Australian dollar?
All prices are in USD
Didn’t find the answer you were looking for?
Contact our customer service